Company Response Review Report Review
2 cars transported

Lori Love Submitted this review about Montway Auto Transport
Review made Live: 8/19/2018 6:47:00 AM
1st car transported went smooth. car was picked up , driver communicated constantly. didn't have an issue with personal belongings being in car as we were told we were allowed. car delivered to door, by company called Prestige. Now comes the horror. 2nd car transported used a company called BUCKEYE TRANSPORT LLC. Driver Robert was Vulgar, picked up car 2 days late and at night, charged us $100 for belongings telling us they aren't allowed to transport ANY personal belonging in car. after we questioned it he went berserk on us. called Montaway, who are difficult to reach, spoke with 6 different people and 5 different emails. Driver would not communicate on his ETA, so at this point we are ready for the police. because we have a maniac who has our car? His dispatch were more helpful then Montaway was. so instead the cowardly driver had police present when car was delivered, after he wouldn't communicate with us? which was fine. so make sure you do your homework on these companies. go Trucker to Customer, cut out these brokers, as once they take your order, they are no assistance in issues that follow.
Shipment Details
Origin:
BEDFORD HEIGHT, Ohio 44146
Pickup:
Late
Destination:
Edgewater, Ohio 32141
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
620497
Quote or Order Cost:
$750

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 8/21/2018 2:18:00 PM
We regret to learn of your unsatisfaction with our services. We do our absolute best to provide outstanding service to each of our customers. This includes all agents and assigned carrier to communication and is courteous at all times. We will be sharing your feedback with the assigned carrier company. Please note that all service dates in the auto transport industry are only estimated and not guaranteed. Please note feedback like this is not taken lightly. We welcome any recommendations that help to improve the quality of our services for our customers. Thank you for your time.