Company Response Review Report Review
Montway

Johnny wilson Submitted this review about Montway Auto Transport
Review made Live: 7/2/2018 11:51:00 PM
Quoted $1150.00 for an open transport from South Carolina to SO Cal. I opted for the enclosed carrier at $1550.00 for my 71 Mustang convertible. Was told 1-4 days for pick up. After the first week I was emailing daily that I didn't even have a pick up date yet. Was told it was 1-4 days after first day car was available. I booked a week early so that when the date came they would be ready and have a transport available but OK.... but after the end of the 4 days from the first available day and me emailing and calling daily, on day 5 in the morning they change to " oh its 1 to SEVERAL days for pickup" !! But at the end of day 5, I was told they had someone to pick it up that day, but it not only was it going to cost me $400.00 more, I had to get someone to drive it 200 miles north (400 mile round trip for my seller) !! I told them no, the distance wasn't an option. Finally on day 6 (2 weeks after started order) they said they had a truck to pick it up that day but it would cost me an additional $149.00. I said fine, just do it I will pay. Then when the driver (who actually was great) called to confirm, he told me he was an OPEN carrier. Long story short...very long story...Montway not only refused to honor the original $1150.00 for an open carrier they originally quoted, they charged me $149.00 MORE than they quoted me for the enclosed!! They refused to even knock off $100. I was told I could refuse but they doubt they could get anyone to pick it up for the price they quoted me unless someone was desperate for a job. It may take weeks more... Really... Then why did YOU quote me that price in the first place. Luckily due to a great trucker, he loaded it top and rear for maximum protection and delivered exactly when he said he would which is something Montway failed at every turn !! Run away from them as fast as you can !!
Shipment Details
Origin:
Myrtle Beach, South Carolina 29588
Pickup:
Late
Destination:
irvine, California 92618
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
599105
Quote or Order Cost:
$1649

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 7/3/2018 6:50:00 PM
Hello Johnny, we apologize for the inconvenience. Our dates are estimated and not guaranteed. We expect to assign a carrier between 1-5 business days of your first available pickup date, however, that is depending on your route. We did not have an enclosed carrier servicing this route during the time. We do have more open carriers than enclosed in our network. Our team was able to locate an open hauler for the transport and that was the cost the carrier was giving us for the available spot.