Company Response Review Report Review
Communication or Lack of from Montway

Janet Submitted this review about Montway Auto Transport
Review made Live: 5/14/2018 2:40:00 PM
My car was supposed to be delivered on a Saturday. I understand things happen but at least let me know it’s on the way and give a new delivery date. Fortunately I had the driver’s cell and communicated directly with the driver who apologized profusely. He gave a new delivery date and was right on time. The transportation company - the Best! I will definitely call again and recommend as well. Just keep in mind that I will need to call them (Montway) 24 hours before expected delivery. A GPS tracking system would be fun just to watch where the car goes.
Shipment Details
Origin State:
Massachusetts
Pickup:
On Time
Destination State:
Arizona
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
577378
Quote or Order Cost:
$1219

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 5/14/2018 10:09:00 PM
Hello Janet, thanks for your feedback. We're happy to learn that everything went well during the transport and that the truck driver communicated with you along the way. We thank you for your recommendations and we will take them into consideration as we are always looking for ways to optimize our customers' experience.