Company Response Review Report Review
Crooked Business

Rachel Leasure Submitted this review about Montway Auto Transport
Review made Live: 2/20/2018 6:42:00 PM
I originally booked my car to be moved 1/24 for mid-February. The first lie that was told was that it was $0 down (do not be fooled by their website). My card got charged $229 in January. I was told by the first agent I spoke with that I could load up my car to the max, as long as the items were in bags and boxes. I looked on the website, this is not true. You are limited to one large item under 100 pounds. I am a single mom who was being considered for a new job that would allow me to move closer to family so I called and explained that I was not for sure when/if I would need their services. I was then told by the agent I would get my money back as long as I cancel within 48 hours of my trip as that is when they usually book the drivers.

So I call back 2/13 explain that my dates have changed and to push it back to the 26th or 27th. The agent, Bobby, tells me they have to give a window but he would put a note in my account that I need the car up until those dates as I am a single mom with a baby (she needs to have her car seat base which is in my car for us to go anywhere). An hour after I get off the phone with him, I receive a call they've booked my car to be picked up EIGHT DAYS before I requested!! So I call back and explain at this point I am so frustrated they just need to cancel the whole order.

What do you know, they refuse to refund my money. I explain all the lies I was told throughout the process and all I received was attitude and lack of professionalism. I understand the concept of cancellation policies, but when a company cannot provide the services their agents promise to customers (the ability to fill up the car + being able to move the car on the exact day to prevent a baby not being able to go anywhere because she won't have her car seat). This is unacceptable. Anyone who has any knowledge of legal contracts knows intentional misrepresentation immediately voids a contract.

DO NOT give this company your credit card number They will charge you even though they falsely advertise 0 Down and they will NOT refund your money even if you cancel within the time frame the employee provide you in the beginning.

This company is a prime example of a CROOKED business. Do you know any other company that would refuse to give someone who's raising a baby alone and could use that $200 to feed her baby that money. I sure don't

If you need to move your car cross country, please use anyone but Montway Auto Transport. Save yourself the headache
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Tennessee
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
542330
Quote or Order Cost:
$1000

Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 3/7/2018 2:13:00 PM
We apologize for the inconvenience, Rachel. It looks like an agent has since been in touch with you and got everything squared away. If this is not the case please reach out to us at your earliest convenience.