Company Response Review Report Review
Montway does not cover for the loss

Dee Submitted this review about Montway Auto Transport
Review made Live: 11/30/2016 6:41:00 PM
Montway is smart enough to be very helpful and supporting in the beginning. Since they created that trust, I gave them my business to transfer my vehicles from Minnesota to Florida.
At the time of delivery, we noticed damages to both of our cars. I filed a complaint with Montway. Every time I talked to the rep at claim department, she was very rude and many times she was unable to understand my point of view. I told her (in email and on phone) many times there are my handwritten notes on bill of landing but she was either ignoring it or was not capable enough to understand.
After weeks of back and forth, Montway told me the carrier (BS Express) who transferred our vehicles is denying it and all they can do is, facilitate and act as mediation. If the carrier is denying the damage or refusing to facilitate, it’s out of Montway's control.
So, no luck there.
I was also given the carrier's insurance info which is "Northland Insurance Company" to file the claim. This company rarely returned my calls or responded to my emails. I don’t see any hope there too.
In a nutshell, I have spent a lot of my valuable time on it and seeing no positive outcome. In the beginning, Montway promised to take care of my vehicles and cover for any damage but actually they are just lying.
Thumbs down to Montway. You succeeded to make a fool out of me.
Shipment Details
Origin State:
Minnesota
Pickup:
Early
Destination State:
Florida
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
845336
Quote or Order Cost:
$1400

Car Condition
  • Vehicle was damaged
Company Response
Montway from Montway Auto Transport Submitted this response.
Response Date: 12/1/2016 6:07:00 PM
We thank you for your review and sharing the experience you encountered with the transport of your vehicles. Please note that damage is uncommon in the auto transport industry and we regret to learn of your damages. Please note that our in house claims department immediately assisted the customer and provided the necessary documents to file a formal claim. Even offering mediation services in which the assigned carrier attempted to resolve out of pocket in goodwill, in which the customer did not accept. Please note the alleged damages on one car were clearly identified at origin confirmed by customer signature as pre-existing prior to transport. Pre-existing damages cannot be claimed. The alleged damages on the second vehicle was concerning a rock chip to the windshield which is an unfortunate inherit risk when transporting in an open transport, an occurrence not due to driver error. Despite this, the trucker promptly offered compensation as mentioned above. As customer followed through with filing a formal claim with the carrier’s insurance to which they have yet to make a determination. Posting reviews about insurance companies on Montways’s yelp site will not speed up or help the claims process as they do not monitor our sites and will not see this review to know the customers concerns about them so we kindly ask customers to please contact us directly so that we can provide assistance.