We thank you for sharing your experience with us. Please know your feedback is taken very seriously. We estimate assigning a carrier within 1 to 5 business days of the first available date the vehicle is ready for pickup, we still inform customers we can only provide estimated and not guaranteed dates. We want our customers to be clear on these terms so they can make any necessary personal arrangements, as this information can be seen on our website and all written communication. Our goal is to transport your vehicle, and never to inconvenience our customers in any way. Records show the customer placed the order with a first available pickup date of 7/16/2016. Also, the customer wanted a Saturday as his only pickup date. Please note as mentioned before that all service dates in the auto transport industry are only estimated and not guaranteed, and the auto transport industry is much different than the package delivery industry due to different factors: traffic -delays, detours, speed limits, weather delays, mandatory rest stops, pickup and delivery availability delays, weight station checks, police inspections, truck breakdowns, etc. Thus the provided estimated dates could vary by several days. We understand that this caused inconveniences for the customer and we sincerely apologize, as we try to make sure the transit goes as smooth as possible. There was no payment made for a guaranteed pickup date of Saturday 7/16/2016. We do have a guaranteed pickup option that this customer did not choose. The customer vehicle was picked up 7/18/2016, which was within the requested 1-5 business days and delivered 7/19/2016. Again, Montway most certainly apologizes for the inconvenience you encountered. As we do care about our customers and try to provide the best service possible.