Dear Otisa Roth of Orlando, FL 32803 roth.otisa@gmail.com (323) 807-3680 we are truly sorry to have lost you as a customer. It is however imperative that customers have a clear understanding of the terms they accept when entering a contractual agreement. Our terms are publicly published on our website, disclosed prior and during booking, written in the customer agreement and within all communications thereafter. Cancellation Policy states that the customer must request cancellation in writing BEFORE the carrier is dispatched. After a carrier is dispatched our broker service is rendered and the broker fees are no longer refundable. In your particular case, we dispatched 3 different carriers to match your dates and requirements and you were not ready to release the vehicle even though the dispatch was made according to the availability dates you provided. Weather you chose to drive your vehicle or transport it with a different company we can't confirm however one thing is for sure - the dispatch service was rendered 3 times and according to the terms and conditions you accepted when you booked this order the service must be paid for. Please note that broker service is a paid service. Once consumed it cannot be returned. We always advise our customers to paid attention to all details in the terms and conditions in any type of contract or order they engage in. Integrity is one of Montway's company core values. We demonstrate our integrity by being transparent with all of our terms and conditions of service because we understand that transporting a vehicle is not a common occurrence. Nothing within our process is hidden, that is how we demonstrate integrity. That is how we became one of the largest auto transporters in the United States. We remain in business because we are industry experts transporting over 6,000 vehicles a month and have a network of over 13,000 carriers. Both customer and company bare a responsibility to any business transaction. We understand that not everyone may be satisfied with our service, for which we will continue to strive for improvement. However as part of accepting our service, we do expect that our terms and conditions are understood and that we are appropriately held accountable to our terms and conditions. Montway is 100% dedicated to the customer and our service and care is unmatched! Resolution in response to the review was offered to Otisa Roth, however she never accepted.