Dear Richard Setti and Robert Setti of Sarasota, FL 34241 rjsetti369@gmail.com (941) 927-0287 Thank you for your feedback. Montway truly appreciates you taking the time to report the issue you experienced with your vehicle transport. We also appreciate your patience throughout the situation. Montway depends on responsible customers such as you to inform us when a carrier does not perform to the level expected. Had we been contacted directly, we would have taken immediate action on your behalf. Upon reading this review, Montway contacted both the carrier and customer. The carrier is addressing the customer's concerns and we will provide assistance through to resolution. To potential customers, we kindly ask you to please contact Montway directly and immediately to report such important information to allow us the opportunity to assist. All customers, both one time and repeat customers, are our priority.