Review Report Review
Inexpensive and Fast, But Extra Towing Fees

Michael G. Submitted this review about Montway Auto Transport
Review made Live: 12/17/2011 3:45:00 PM
My car broke down in New York the day before Thanksgiving and ultimately needed to be transported to Massachusetts for warranty repairs. The car was not running but still could steer, roll, and brake - criteria required in order to have the car delivered without a tow truck (barring narrow roads, etc.).

The initial on-line scheduling and payment for Montway Auto Transport was very easy to do. Total payment of $330 solely for the auto transport was the least expensive among all companies I searched ($70 less than the closest compeitition), which was I why chose Montway. Montway was able to secure an auto transport pick-up through Son Truck Auto, Inc within five days. I needed to pay for a tow truck to bring my vehicle to a main road for pick-up since the garage in New York was on a narrow road. That was understandable and acceptable since very large trucks (Son Truck Auto's driver told me it was a 75-foot truck) cannot fit on narrow roads.

The major issue I experienced was upon delivery. Son Truck Auto called me when they were only thirty minutes away from the garage my vehicle was being delivered to. The driver informed me I would need a flat-bed tow truck in order to lift my vehicle off of his truck. I was required to make phone calls to multiple tow companies (very stressful) until I could find one to do the job. It cost $120 for the tow truck. This was a last-minute and expensive headache that made little sense to me since the driver WAS able to drive his auto transport truck all the way to the entrance of the Massachusetts garage. I would infer from the situation that even if my car was running, it would still have needed to be lifted off of the truck.

I called Montway Auto later to express my complaint. They did apologize for the situation and offered some additional compensation though nothing near the cost of the unexpected tow. I imagine this was a rare misstep and not typical of Montway's service, but I would personally hesitate to use an auto transport company again that contracts out their services.
Shipment Details
Origin State:
New York
Pickup:
On Time
Destination State:
Massachusetts
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
15169
Quote or Order Cost:
$330