We sincerely apologize for any inconvenience Mr. Kurt Buttleman and his family experienced during the transportation of their vehicles. We contracted a reputable carrier, Glory Auto Transport, who we had worked with in the past to safely transport two vehicles for Mr. Buttleman. Upon delivery, Kurt noticed significant damage to both vehicles as well as a discrepancy on the bill of lading. Mr. Buttleman immediately contacted us and informed of what occured. We then spoke with the driver from Glory Auto Transport (George) and asked how the vehicles were damaged. Initially, George was hesitant to take responsibility for the damages and claimed most of the damage was pre existing. This caused a delay with the insurance claim process. After several days of inconclusive phone calls with George, we contacted the insurance agent directly to verify he had notified them. Once the claim was filed, Northland Insurance Co. assigned an adjuster (Jennifer Klein) to visit Kurt and make an assesment of the damages. At this point, Mr. Buttleman had already chosen a body shop to begin repairing both vehicles. We contacted Jennifer to receive an update on the claim and to ensure Mr. Buttleman was to be reimbursed for the cost of repairs. Jennifer was very helpful and advised she had been in touch with Kurt and was dedicated to provide resolution. After a follow up call, Mr. Buttleman advised one of his vehicles was repaired and the other was being worked on. Naturally, Kurt was not happy with the service he received from Glory Auto Transport and is currently seeking reimbursement. We have attempted to contact Glory Auto Transport on multiple occassions via phone and email with no response. On 05/20/2010, we reimbursed Mr. Buttleman our broker fee of $200.00 for the inconvenience. We will continue our efforts to contact George on behalf of Mr. Buttleman and seek compensation or reach an acceptable agreement. We truly hope Kurt is satisfied with our efforts and will review this posting.