We sincerely apologize for the inconvenience caused by the carrier's failure to follow through as communicated. While we make every effort to ensure smooth coordination, we rely on the information provided by the carriers. In this instance, the driver told our agent one thing and then, unfortunately, did something else, which was beyond our control. We understand your frustration and are actively investigating why this occurred. Rest assured, this experience will impact our future relationship with this carrier. From what I understand, the agent is currently looking for another carrier to help facilitate your transport. This situation is why our contract states that we cannot guarantee specific dates or times. Many variables in transport logistics are outside of our control as brokers. Additionally, the contact information we provided for the carrier was precisely what they supplied. Regarding the deposit refund, Scott just told you he would give you the refund about an hour ago as he learned it was not picked up and has let our admin to know to process it when they get in on Friday as our admin and left for the day. Please feel free to contact us at customerservice@mercuryautotransport.com.