As I said when we spoke on the Phone. 14. If you place an order with us, you have the option to cancel any time prior to your vehicle being assigned to a transporter. If your vehicle is dispatched to a transporter before you fax or email your cancellation, you will lose the amount of the deposit. If you cancel your order prior to assignment of a Carrier you will receive a FULL refund of all monies paid to Mercury Auto Transport and no more. It is Mercury Auto Transport’s goal to only get paid if we perform the service of Auto Transport Broker. If a Carrier is assigned to your order and then you cancel your order, for any reason, a $75 fee must be paid to the Carrier for gas, logistics and lost fees. If a carrier is assigned to ship your vehicle and due to carrier delays, they do not load your vehicle within five business days from your first available pickup date as noted on your shipping form you may elect to cancel and receive a full refund or have Mercury Auto Transport assign a different carrier. However do to other circumstances we have approved the refund