Thanks for your feedback. The conversation you have described with Jim does not meet our standards. I will be speaking with him regarding this. If a carrier makes an offer on a shipment it is our job to communicate that to you. Sometimes, the offers can be lower as well as higher but they are usually very close to your original estimate. The carrier's offers consist of pickup/delivery eta's and their price. We only pass that offer/information on to you and you make the final decision. You do not have to accept any one particular offer. If the dates and or rate does not fit your needs we simply let those drivers know and keep looking for the next carrier that works better for you. We work very hard to explain this to every customer via email, website and phone. The quote we send out in the lowest price your vehicle will go for on the rout with a flexible schedule Any customer of ours we send a carrier offer that they do not accept, there is absolutely no charge. Mercury does not have any hidden fees and we do not get paid unless there is a carrier that you approve, is assigned, and on their way to pick up your vehicle. Please contact me directly at any time. It would be a pleasure for me to assist you further. My number is 954-239-1780 ext 24, and my email is jeffrey@mercuryautotransport.com.