Company Response Review Report Review
Communication is the key

Paul Gunderson Submitted this review about Mercury Auto Transport
Review made Live: 4/19/2021 11:46:00 AM
I was pleased with the price and the representatives level of communication- until a driver was hired. The driver did not return my text message after he was on the road - on two occasions. I was told on Tuesday by the office to expect my vehicle Friday. On Wednesday at 6:30 the driver called to say he was here. Needless to say we weren’t ready and did not have the cash in hand. The driver is supposed to give us some lead time. All ended well but it could have been better.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Georgia
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Quote or Order Cost:
$0

Company Response
Minta Licata from Mercury Auto Transport Submitted this response.
Response Date: 4/21/2021 4:34:00 PM
Hi Paul, we're sorry to hear that your assigned carrier was not communicative with you throughout the transport process. You are absolutely right - communication is key in this industry and we will be addressing this with the carrier to ensure that this would not happen again if they wish to continue doing business with us. Thank you for your feedback, we are glad that delivery went well in the end but as you put it, there is room for improvement.