Hi Patricia, Thank you for your feedback. We are sorry to hear that there were delays with your carrier for whatever reasons they had. I do apologize for that inconvenience. It is one of the most common and unfortunate complaints in the shipping car business. While it doesn't go this way most of the time it’s one thing we really can’t control when it does. As for any damages to your vehicle, we are sorry to hear about that. As the broker we always want to help our customer every step of the way. However being that we are the broker we are not physically present at any pick up or delivery locations and have to rely on the communication from both parties, customer and carrier. When we first reached out to assist you we did inform you that without the proper paperwork we are unable to file a proper claim with the carriers insurance company, however we did provide you with all the necessary documentation to try and submit one on your own. We are sorry if you feel that we did nothing to help however when we don't have enough evidence to support a customer's claim, and we don't have any properly signed paperwork we are limited in how we are able to assist. We sincerely hope that your vehicle is able to get repaired soon and that the carrier is working with you towards some sort of resolution and if there is anything more I can do for you please let me know I would be happy to assist you. Minta L. - Customer Service Manager (954) 727-5895 Ext 71 minta@mercuryautotransport.com