Hi Sheniece, I apologize for the unprofessional manner in which you were spoken to it is certainly not something we approve of and is not how we do business here at Mercury. I appreciate you bringing this issue to our attention so that it can be addressed immediately. I have gone ahead and made sure that your order has been cancelled and that you will not receive any correspondence from Sam from this point forward. If you would like any further assistance or have any questions please do not hesitate to contact me. Ilana - Operations Manager - (800) 553-1828 x21 ilana@mercuryautotransport.com