Company Response Review Report Review
Highly Recommend Mercury Auto Transport & Eric La Gra

Diana Submitted this review about Mercury Auto Transport
Review made Live: 7/13/2020 8:24:00 PM
If you're reading this then I applaud you for you are doing your homework investigating which company to use to transport your car. Well, you can rest assured that your search is over! As someone who did their due diligence spending hours trying to find the best & most economical company, I am happy to report that Mercury Auto Transport, and specifically Eric La Gra, got the job done. In this time of COVID, Eric provided daily updates which were very reassuring. He was always very attentive and had the utmost patience with me and all my questions and concerns. Finding a transport was not easy since I called as soon as things started to open up again and it seems everyone rushed to be on the move too. It also didn't help that apparently Texas is a hot destination (I sent the car from LA). Even though there was a delay, I would totally recommend them. Once a pick up date & time was agreed upon, the driver was prompt, courteous, and delivered the car in perfect condition. Thank you for giving me peace of mind during my first transport service!! P.S. I will admit that during the weeklong+ delay of Mercury trying to find a driver, I called another highly rated company (sorry don't remember the name but the agent was named Brett?) and they quoted me a higher price for a pick up within two days. I was getting anxious with the delay so I agreed to move forward. They said they would call me back with all the confirmed details to proceed, but they never did!! That's when I realized how I had taken Eric's superb service for granted! Thankfully, within 3 days of almost making the biggest mistake, my car was off to Texas in good hands!
Shipment Details
Origin:
Los Angeles, California
Pickup:
On Time
Destination:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1731162
Quote or Order Cost:
$950

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 7/15/2020 3:19:00 PM
Thank you Diana!