Company Response Review Report Review
Would Give 0 Stars if I Could

Julia Submitted this review about Mercury Auto Transport
Review made Live: 6/15/2020 12:51:00 PM
Unbelievably horrible service. Scott Hawley kept me on the line for 2 weeks, updating me every day saying he was doing everything he could to get my car shipped. Never answered or returned my calls. Eventually I called Auto Transport on Demand, and they had my car shipped within 48 hours! If you are looking to get your car shipped, ABSOLUTELY DO NOT use Mercury Auto Transport. Awful customer service, empty promises, and overall completely unhelpful.
Shipment Details
Origin State:
California
Pickup:
Never
Destination State:
Connecticut
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
697418
Quote or Order Cost:
$986

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 6/24/2020 5:52:00 PM
Hi Julia, I am sorry we were unable to locate a carrier for you in a timely manner. We do try to get you the best possible carrier and price within your route and date combination and it does not always go our way. In this case it did not and I am sorry for that inconvenience. We appreciate your feedback.