Company Response Review Report Review
Over quoted range, but still a fair price.

Tom H Submitted this review about Mercury Auto Transport
Review made Live: 7/31/2017 6:23:00 PM
Charlie initially quoted me $860 - $960 for the shipment with a delivery date no earlier than 16 July. He contacted me with a couple trucks that ended up having a delivery date just before the 16th. After that there was a long time before there was another truck available. It wasn't picked up until the 19th and was delivered until the 28th. The price ended up being $1045 with the broker fee. He took $45 off his fee because it took so much time. I'd knock him more for the late date, but I can't be sure it just wasn't a lack of availability of vehicles. Also, the delivery would have been a day earlier had someone not hit the delivery truck. My car had no damage and worked as it did when I left it. I had a friend going through another broker and their truck never even showed up. So, in the end, I got my car shipped at a better price than a different friend who shipped his across the country. Charlie was courteous and apologetic about the timeline. I got my car shipped at a fair price, just not what I was initially quoted.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Virginia
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2733194-VS
Quote or Order Cost:
$1045

Company Response
Matthew Sandomir from Mercury Auto Transport Submitted this response.
Response Date: 8/1/2017 6:16:00 PM
Hi Tom, Thank you for your review. We appreciate your feedback. We are sorry to hear that your end price wasn't what you were initially quoted, unfortunately sometimes the prices can fluctuate but we do try our hardest to get you the best price possible with a reputable carrier. We are glad to hear that everything worked out for you in the end and we thank you for your business.