Hi Jason, We are very sorry for the headache, and for any inconvenience. I would like to explain as your review is very one sided. Tom was out of contact with the customer for a few days while he was out of town We do see you spoke with tom on 5/27 5/28. Tom was out of town from 6/1 to 6/6 . Drivers schedule on average about 3-5 days before your pick-up date as they don't want to promise dates they can not keep. Your order was to be posted on 6/6 with plenty of time to get it scheduled. We apologize if there was a mis- communication or if tom was not clear on his schedule and when he would place your order on the board . We understand you got nervous when you couldn't get in touch with tom for a couple days . By the time we got back to you had already gone with another broker Sincerely, Management