Great communication
Mark Owen
Submitted this review about
Mercury Auto Transport
Review made Live: 1/30/2014 5:06:00 PM
Hey, Chase Durousseau.
Reporting in that my load of 5 cars, from NC to Vermont, were delivered today.
Everything went very smooth, on both pickup, and drop off.
Thankfully this load was just in frondayst of the storm that slammed the Southeast yesterday, so they got here, on an open carrier, all clean.
I want to thank you again for your assistance in this with me. I'm new to this game (this was the first shipment for our new business), and really appreciated that you answered all my questions, and requests, professionally.
You probably haven't been on my end before, but it is quite fascinating. I sent out one email, on a transport quote site, and recieved over 20 responses the first day! (Even though the load had already been shipped, two contacted me yesterday! )
Some brokers resort to guerilla marketing tactics also... I actually recieved an email that was from a broker company berating your company, and I had actually had phone contact with this person several days prior. That just isn't professional, no matter what. I wouldn't even think of doing business with those that choose to be "in competition". (Yes, of course I did some homework and read many, many, reviews on several companys before making my final decision as to my broker and carrier.)
All of the initial emails, but one, (yours) contained a price, which encompassed a very wide range. Most were so high that it wasn't worth my contact time to see if they could do any better. (This isn't the flea -market.)
You were the only company that asked for more detailed info, and wanted to secure a quote, and pick up date, etc., from the actual trucking company before giving me a price. I wasn`t asked to commit to your company at that point, you were simply insuring that you had everything in place before final pricing.
I really liked that. You wanted to be sure of your end, before quoting, and still staying in a fair price range for your customers.
That's good business.
You also came back with a price that was very fair, and was within your original estimated range from our first phone call.
In fact, while your final price did end up as being the lowest for my load, (always nice) that was not my final check mark in my choice to work with you, and your company.
All of the above helped me make my final choice. Probably the highest factor was your wanting to secure a trucker before offering the final quote.
I must say that the carrier, Bee Transport, out of Champlain, NY., did a great job too. While the driver was unloading my vehicles it was a whopping 5 degrees here, and not much wind but yet enough to turn your face red quicker then the sun can... He never complained, and did his part thoroughly, and still smiled when we shook hands. (They certainly have a nice truck too. It was fun to watch that machine in action.)
Professional.
I look forward to many more successful loads thru you, and your hualers, in the future.
Mark Owen
Rust Free America, llc.
802-356-1565
