John, You contacted us on a Thursday 10/3 at 10 PM EST and we responded to your text immeditaly at 11 PM that we ll place ur vehicle on the board and get a carrier to bite ASAP. You also mentioned that you have been waiting over a week with another broker who hasnt gotten back to you and I personnaly verbalized what had to be done to attract carriers asap and you aggreed on all details verbally and via text message. On 10/4 we located a Carrier at 9AM EST and emailed you a contract at 11AM for $ 1050 and loaded your vehicle on 10/5 9pm. We have made the corrections and explained the reason for $5.39 that was charged to your card with a follow up email. As far as the FALSE claim for the extra$ 150 We did not charge you anything additional than that and you ll see that the $ 150 is the only charge from Mercury. As far as the 3 missed calls with no response , they all happened on 10/7 around 9PM . 10PM EST and we got back to you first thing on 10/8. We are happy that this has gotten resolved and once again apologize for not reaching out verbally for the $ 5.39. We have now refunded an additional $ 25 to show our good intentions . Total fianal cost $ 900 to the carrier + $130.39 = $ 1030.39.We also spoke with your assigned carrier Walter and he is delivering your vehicle later today