Company Response Review Report Review
poor management, communication and lack of concern

DW Submitted this review about Magic Carpet Auto Transport
Review made Live: 5/10/2011 5:23:00 PM
On 4/5/2011 Icontacted Magic Carpet Auto Transport to arrange for shippment of a car to Eugene Oregon. The pick up day was scheduled for 5/12/2010, one day before our move. We were told this would not be any problem at all, and they were sure they could get a drived with that much notice. A call was recieved from Trevon to confirm dates etc; he told us he would call us back before 5/1. HE DID NOT. We called him. He was flip and agin told us it would be not problem. He would call Monday with a driver. Again we called him. He made viable excuses..no drivers had gotten back to him gas prices up etc etc...but also said this was typical and not to worry he would have a driver. On 5/9 he was called again. Again the same story. Said he would get back to us, he was sure a driver would accept for the quoted amount. (We would have paid more if he had asked for it). Told us he would get back to us mid afternoon our time. No call, and we called him 7:30pm our time...again the same story..no driver. They had known since 4/6 and done nothing. I called another company out of Washington State...was quoted a much higher price due to time frame related to pick up. We agreed, with in 2 hrs we had a driver and the car would be picked up on Tuesday..2 days earlier. They came to day as promised and even called to see if everything was done to our satisfaction. Of course it was. I would not recommend Magic Carpet Auto Tranasport to anyone..not even an enemy.
Shipment Details
Origin State:
Massachusetts
Pickup:
Never
Destination State:
Oregon
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1416597
Quote or Order Cost:
$1085

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 5/11/2011 2:17:00 AM
Diana, I do feel sour that we could not find a driver a week week before your pick up. It is normal for driver to schedule the route they intend to complete a few weeks in advance however we have had price increases since you placed the booking over a month ago. I was aggressive with the drivers and tried my best however I knew from you that we had a strict budget working against us for any advancement. I can only work with what budget you have, best wishes this shipment really, Trevon