Company Response Review Report Review
Annie Lawson

Ryan Submitted this review about Magic Carpet Auto Transport
Review made Live: 3/21/2011 4:24:00 PM
I called to to confirm a quote and was assured I would have a carrier to pick up my vehicle. The week of shipping arrives and I received a phone call indicating I would have to pay an additional $150 to get my vehicle to ship. I have to wonder why Magic Carpet Auto Transport would supply an agreed to quote to ship a vehicle and later indicate it would be additional money and not on the agreed day? Secondly, I have to question how Magic Carpet Auto Transport maintains the Better Business Bureau rating of 5 stars doing business as they did with me. I was extremely disappointed with this kind of customer service. I would expect better from a BBB 5-star rated company. My vehicle did ship and arrive although it cost me more than was quoted. Use at your own risk.
Shipment Details
Origin State:
Mississippi
Pickup:
Late
Destination State:
Oklahoma
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1385640
Quote or Order Cost:
$850

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 3/22/2011 10:52:00 AM
Ryan, I am sorry that you feel your customer service was not what you expected. I kept you informed of all changes as they occurred. That is why our pick up and delivery dates are just estimates and your vehicle still arrived early. I understand your frustration about your price increase, but with gas prices skyrocketing over the last couple weeks, our carriers are seeing an increase which trickles down to us. Annie