Sergey, I am so sorry that you feel cheated. You asked me from the beginning to communicate with you through emails because you could understand better and so I have kept every email we have exchanged. Yes I did ask for credit card information - that is how we authorize a deposit to ship your vehicle (through PayPal) , which we do not deduct from your credit card until it ships. We do not ask for payment in advance - you chose to book through PayPal yourself. We went ahead and booked your vehicle. You asked me to lower the price for you and I did, but told you that it would not look as attractive to carriers but we would try it. From the 10th, when we booked, until today, I have sent you 7 emails regarding the status of your vehicle. I did everything I could do in my power, including calling trucking companies myself, to get your vehicle moved. As I explained to you, there are not trucks shipping to Washington right now for the price you are paying. I did tell you that it would take 1 to 8 days to ship your vehicle, although there were no guarantees that it would ship even then. Unfortunately, shipment has not occurred and we will refund your money ASAP.