Other then the driver the transport went amazingly smooth. We had a transporter scheduled and ready to pick it up within hours of you placing you order. And I'm sorry you felt that things weren't clearly explained to you about the credit card. But, we use pay pal for all of our credit card transactions and it unfornatly charges a 3% processing fee. Pay pal charges and colllects that 3%. But you could have paid the deposit with a check and there's no processing fee for that. So, sorry for the misunderstanding. Futhermore, I was in contact with you both by phone and emial about the status of the order. If your refering to the driver not calling you with status updates then please change your post to reflect that. Hillary Bergeson 360-834-2900x204