Company Response Review Report Review
Communication with Customers

Paul Submitted this review about Magic Carpet Auto Transport
Review made Live: 3/29/2010 4:21:00 PM
Firstly, you have to know this the first time I have my car shipped long distance (State to State) so I was a bit not knowing what to expect and very nervous about having someone else take my car this way.

So, based on this situation I called the company ( Magic Carpet ) to get a quote and the related information. They sounded very nice over the phone and very helpful but the way the provided with the information was rather rattling it off. It looks as they do this all the time and forget to take their time to go slowly over things that are important to customers like the payment method.

They told me they would charge my CC when the carrier picked up my car and I assumed the whole service would be charged on my CC this way. The thing was they charged only the service from Magic Carpet but the carrier charge was a totally a separate different story and this caused some inconveniences.
Unfortunately, the customer service representatives became very impatient with my questions and this added up to the stress of the situation and the lack communication was frayed.

I suggest you to please take your time to explain customers all the details and process calmly since this stress level in this sort of situation is high for both sides.

Thanks.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
New Mexico
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Kathy Ashlock
Quote or Order Cost:
$550

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 3/29/2010 5:47:00 PM
Paul, sorry for the confussion but i tell everyone every single time what is due at pick up and what is due to the driver at delivery. I'm sure it was stressful move for you and didnt mean to add to but i was just trying to explain the break down.