Company Response Review Report Review
Misleading Reviews and Failed Disclosure

Shirley Submitted this review about Magic Carpet Auto Transport
Review made Live: 6/23/2013 5:57:00 PM
It was a horrible experience that I don’t wish on anyone. But I hold Magic Carpet responsible for it because they misled me. My complaints are 1) misleading reviews 2) failed disclosure and 3) helpless customer service. I can's go into detail on each complaint due to limit on length, but ask yourself, should you spend $250 on Magic Carpet to find someone who has a bad reputation and bad track record to do the actual job, or should you do your own research to find a company who can do the actual job and care about their business and reputation. It took me a bad experience to figure out Magic Carpet’s business concept and structure. It’s a scam!
You can be a broker. But then your job is to build a network of reputable services to refer your clients to. When people signed a contract with you, they are your clients. You have to work for the $250 fee and your job is screening. Magic Carpet failed on this job.
Shipment Details
Origin State:
New Jersey
Pickup:
On Time
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1001893
Quote or Order Cost:
$1200

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 6/24/2013 5:14:00 PM
Hi Shirley, I'm sorry you were disappointed with the transport of your vehicle. We use this carrier often and have had great reviews. We strive to provide each customer with excellent customer service and apologize for the inconvenience . We take all feed back we receive seriously. This lets us know where we can improve. Thank you, Briana & Erica