Company Response Review Report Review
DO NOT USE THIS COMPANY!!!!!!!!!

K.E. Submitted this review about Magic Carpet Auto Transport
Review made Live: 5/21/2013 10:33:00 AM
BEWARE!! DO NOT USE THIS COMPANY!!! A month before I needed my car to be shipped, I contacted them and made a reservation. They told me it would not be a problem to ship my car from Florida to Ohio. A nice lady named Lori contacted me and told me that she would be the customer service rep for my order (which I placed with Casey). As time went on, I never heard from anyone. I had to contact them a little over a week before I needed my car shipped to find out the status of my order. Imagine that! 3-4 days from when I needed my car shipped, I knew NO details. Didn't know when it would be picked up, who would be picking it up, when I could expect it, nothing. All they told me was that they could not locate a carrier.

ONE DAY before I needed the car shipped, I was told that a carrier was located, but that I would have to pay a lot more money than the price that was agreed to one month ago. Absolutely ridiculous. I ended up canceling my order and NOT getting my car shipped with this company. I would advise you to stay away from Magic Carpet Auto Transport.

Shipping a car can be overwhelming because there are a lot of companies out there that claim they ship cars. I would advise anyone to find a REPUTABLE company that OWNS THEIR OWN TRUCKS. This company does not own their own trucks, so they have NO CONTROL over when your car will be shipped, despite what they tell you when you book. Essentially, Magic Carpet is a middle man between the auto shippers and you. Why go through the middle man? Save yourself unwanted stress and time and go STRAIGHT TO THE SOURCE- a REPUTABLE shipping company that OWNS THEIR OWN SHIPPING TRUCKS.
Shipment Details
Origin State:
Florida
Pickup:
Never
Destination State:
Ohio
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1001193
Quote or Order Cost:
$700

Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 5/21/2013 12:47:00 PM
Casey Jackson 360-853-7048 Casey@Magiccarpetautotranaport.com....HI Kollie, I am sorry that you had a difficult time with your transport. I do show that on multiple occasions you had received both email and phone contact from both your Customer service agent Lori and the Sales manager Lloyd to keep you updated on the status of your order. Unfortunately, this time of year we do find that because of the over abundant amount of freight coming out of Florida it can cause delays in transport times. The carriers are constantly moving in and out of Florida and with the larger than normal amount of freight in this area we cannot guarantee requested dates, However we strive to do our very best in keeping you apprised of any updates we may get from carriers. We had several carriers that made offers on your transport and you declined every one of them. We here at Magic Carpet always make our clients our TOP PRIORITY and will always work very hard to make your transport happen for you. Please accept our deepest apologies for any difficulties we may have caused you in your move. We do hope everything worked out well in the end. Thank you for your honest feedback. Nicole Hancock 360-853-2800 Customer Service manager.