Company Response
Terry Williams from
Magic Carpet Auto Transport Submitted this response.
Response Date: 8/29/2012 6:50:00 PM
FOR EXCELLENT CUSTOMER SERVICE AND FOR YOUR FREE QUOTE CALL ME ON MY DIRECT LINE at 360-991-4756 Jeremy let me first say I am sorry we could not get a carrier to accept your load. You were priced based off of what the carriers doing this route had been accepting but due to the holidays and weather it did not work out. I would like to state I feel there are some mistruths in this review. First you state no calls, no emails yet our systems logs communication and it shows we spoke many times changing locations of delivery to try to get this moving. While it may have been raining the weather men were calling for snow so carriers were not wanting to take the chance of possibly getting stranded and were staying out of the area. While we do our very best to quote customers pricing that will get there vehicles moved honestly there are factors that sometimes make this difficult. I did address the issue of raising the price due to the circumstances we were encountering and this was something you just did not want to consider. Our dispatch department did contact carriers via email, fax and calling and none of them wanted to take this load. Once again I am sorry we could not accomplish this for you. It is not typical of our company as our reviews and mine in particular show. ~Sheila~