Company Response Review Report Review
Don Treece

Bonnie Submitted this review about Magic Carpet Auto Transport
Review made Live: 8/31/2011 9:54:00 AM
- Pick up was late because he truck broke down
- Original delivery date didn't happen, because the truck broke down, I had to call to see when the driver was going to be arriving.
- 2nd delivery date, no show, when I called his truck had broken down AGAIN
- 3rd delivery date, no show, took longer than expected to fix the truck
- 4th delivery date, showed up, happy my car arrived BUT when they unloaded the truck the front end of my car bottemed out and they scratched it. When I asked the driver Miguel about it he said ALL cars do that and shrugged it off.

I would NEVER recommend using this company.
Shipment Details
Origin State:
Florida
Pickup:
Late
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
1534916
Quote or Order Cost:
$574

Car Condition
  • Vehicle was damaged
Company Response
Terry Williams from Magic Carpet Auto Transport Submitted this response.
Response Date: 9/1/2011 12:01:00 AM
Don@magiccarpetautotransport.com / Direct 360-975-3346 Bonnie, I am very sorry for the delay in getting your car delivered by the carrier we assigned for your transport. Unfortunately, a Truck is a piece of equipment that can breakdown, as happened in your case. I was aware of the breakdown and feel that the carrier was in full communication with you on getting your car to you as soon as they possibly could. This, while unfortunate, is something that is beyond our control and can only be communicted as effectively as possible, which I believe they did. I wish you the best and would welcome the opportunity to help you again in the future. Don@magic