Company Response Review Report Review
Poor communication

Judith Kaestner Submitted this review about M2Reeves LLC
Review made Live: 7/30/2010 10:56:00 AM
Poor communication between broker, carrier, and customer. No follow up to issues arising from lack of service from carrier. Car was damaged and delivery delayed by 5 days with no contact from broker or carrier.
Shipment Details
Origin State:
New York
Pickup:
Early
Destination State:
California
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
883336
Quote or Order Cost:
$1045

Car Condition
  • Vehicle was damaged
Company Response
Mitch Reeves from M2Reeves LLC Submitted this response.
Response Date: 7/30/2010 11:05:00 AM
Wow this customer was upset with the deposit, she was upset with the pickup date, she was upset with the delivery date, she wanted it earlier, then wanted it later, and....when it was all done she claims there was damage, when none was noted at delivery by her and our driver. Not suprisingly she is now the target of an INSURANCE FRAUD INVESTIGATION. In any event we wish her well.