Review Report Review
Average for me

Bryan Submitted this review about M2Reeves LLC
Review made Live: 8/26/2009 5:11:00 PM
My experience with M2Reeves was average. I was told by M2Reeves that my review should be based totally on customer service. I’ve also noticed that some of the reviews left by customers’ state that long periods of time to arrange pickups, late pickups, late deliveries and any other experiences with drivers or shippers are not the responsibility of a broker. I don’t agree with this. I believe that there are three basic responsibilities of a broker and customer service is only one. The other two are 1) arranging the shipping of your vehicle at a fair price within a reasonable amount time and 2) sorting through the thousands of carriers available and selecting the ones with the best records and the proper insurance, etc. to do the job. If any broker believes that customer service is the only thing they should be judged on, than the customer would have to believe that they are only paying someone to be nice to them regardless of the outcome of the actual shipping. I hire a broker to do the last two jobs for me because those are the parts of the shipping process that I can’t do myself. The customer service was really pretty good. Everyone I spoke to was very polite and genuinely nice. The only complaint I would have is that quite a bit of time went by from the initial time I set up shipping (about two weeks) to when I called M2Reeves to find out how the shipping was progressing. At that time I was told that they would increase their bid to encourage a driver to pick up the shipping. I take that as two weeks had gone by without any negotiating on the price of shipping at all. This leads me two the second part of the responsibility of a broker. They are absolutely in control of how long it takes to find someone to pick up your vehicle. The longer they hold out for a better price, the longer it takes to ship your car. I do understand that they are running a business and have to make money. My point isn’t to say that a broker should immediately raise their offer to ship your car. My point is simply to say that the broker is responsible for the length of time it takes to ship your car. I think M2Reeves was just a little below average here. I would rather have had my car shipped sooner (closer to the 14 days that the web site states it may take during the summer). 15 to 20 days would have been about average in my opinion. I think 24 days before pickup was stretching it. I also think M2Reeves fell a little short of average when selecting a carrier. I could not find the carrier that delivered my vehicle on any transport review sight/service. The only thing that pops up on Google (with their name in quotes) is an address; no reviews. I finally looked them up on FMCSA. They had no rating here either, which means they are probably pretty new to the business. In fact, the company that shipped my car would not have met one single part of the criteria that I used to select M2Reeves! It looks like they were simply the first carrier to accept the bid for shipping. Any broker can put a price on the national shipping board and raise it until someone accepts it. Despite having no reviews that I could find, the carrier did a great job, delivering my car in four days. I was also the first drop-off, so the carrier just had to drive straight to me. M2Reeves did not do a bad job with their brokerage service. I just don’t believe it was a five star job, either. It was simply average. I received 20 bids for shipping my car after searching vigorously for certain criteria (over 2 years in business, 5 star rating and more than 50 reviews). M2Reeves was in the top half of the prices of this group ($134 more than the lowest bid, $186 less than the highest) but had some of the best reviews. The majority of the bids were within $50 dollars of each other. My selection came down to the reviews. I also liked the fact that M2Reeves doesn't charge you until the car is picked up.
Shipment Details
Origin State:
California
Pickup:
Late
Destination State:
Texas
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
810277
Quote or Order Cost:
$659