Review Report Review
ok, but i'd rather deal directly with the transporter next time

Meghan Submitted this review about M2Reeves LLC
Review made Live: 5/19/2009 3:31:00 PM
Initially M2Reeves was very helpful in answering many of my questions. I called with a few months to spare knowing well in advance of my impending move. I was quoted a price but also told that I could not lock in that price until 10 business days from the start of transport (because of changing shipping rates). I took their advice and called back the recommended 2 weeks in advance and set up the shipment (which was about 200 dollars more than originally quoted). About ten minutes later I received and email and a call from the transporter that he could pick up the car THAT day or even the next at the latest (the same was confirmed in the email I received from M2Reeves) even though the soonest pickup date was set for two weeks from that day. After calling M2Reeves, and talking with them, they called me back saying that the problem was fixed and it would be picked up on the appropriate day (although this confirmation email still showed the original expected delivery date of two days after the pickup, which would be a bit too quick for ground transportation spanning almost 3000 miles).

About two days before the scheduled pickup, I got a call telling me that they set up my pickup (I thought this was already taken care of) and that the transport would now take one and a half times longer than expected (originally 8 days now 14 days). When I questioned this, the representative kept telling me "we can't guarantee anything" and every time I tried to ask a question she would just start speaking over me. Six days give or take is not really the end of the world, but my calculated ship date was based on limiting the time I would have to rent a vehicle at my destination. I have spoken to countless customer service representatives (and tech support) and I know that rule #1 is to always maintain a composed attitude because screaming at someone is not going to get you anywhere. After trying to talk with this representative and being constantly cut off one or two words into a sentence, I asked to speak to a supervisor. She said ok and put me on hold. When she came back from hold, she hung up on me (I'll still give the benefit of the doubt and say this was by accident). When I called back and asked to speak to a supervisor directly, the new representative's initial response was "oh, you were the person yelling at Amber". Even to this I remained calm and composed and explained my situation. After talking to this person for a while and explaining how my gripe at this point was the customer service and not the fact that delivery estimates change, she stated that she would talk to her "subordinate". She even agreed with me when I explained that I was speaking to her in the exact same way I spoke to Amber and that was in no way yelling.

Many of the statements that M2Reeves made about the shipment were also not quite correct. The first one was that I could pay in cash when I received my car. In reality I had to use a cashier's check or a money order (which I had to scramble to get at the last second) . We were also told that the delivery was door to door, and there were no terminals (they even bad-mouthed terminals criticizing their safety) and lo and behold my car went to a terminal and waited in both New Jersey and in Washington state. M2Reeves was also adamant about door-to-door service with the same driver picking up my car, checking in from time to time while on the road, and delivering my car when in reality all of these were performed by different people, and I never got any updates from the main driver. I wouldn't fault the actual shipper for breaking these promises because they never made them. But I guess M2Reeves was truthful in that they "can't guarantee anything".

On the other end of the deal, the actual car transport went off almost flawlessly. Dependable Auto Shippers (DAS) got the job done in the original quoted time (8 days to the local terminal) but the soonest it could be delivered was 4 days later. The biggest gripe I could possibly have from their end was that there was a bunch of squished bugs on my bumper, but that is trivial at best.

Next time, I would just go straight to the shipper instead of having to pay a premium for this kind of customer service.
Shipment Details
Origin State:
New Jersey
Pickup:
On Time
Destination State:
Washington
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
776610
Quote or Order Cost:
$1109