Bait and Switch
Peter Krug
Submitted this review about
Liberty Auto Transport
Review made Live: 2/25/2016 11:47:00 PM
I paid for Liberty Auto Transport to transport my vehicles in a enclosed trailer and they transported them in an open trailer and kept the difference. On Tuesday, 1/19/2016, I contracted with Liberty Auto Transport to pick up my two vehicles in Milwaukee, WI on 1/22/16 and transport them to Sanford, FL on an open transport for $950. On 1/20/2016 I was contacted by Shawn Walker, the Sales Supervisor and was told that the transport that I was originally booked on was no longer available, however, an enclosed transport was available to pick up my vehicles on the same day, however, there would be an additional charge of $200 because the transport was enclosed. I agreed to this increase in price. My vehicles were picked up on 1/21/16. However, on Saturday, 1/23/16, I contacted the driver to ask about his progress. He told me that his transport was not enclosed, that it was open. I then tried to contact Liberty Auto Transport, however, after leaving 6 messages over 1/23 and 1/24, I did not receive a call back. I finally was able to contact Shawn Walker on Monday, 1/25/16 and told him of the discrepancy. He promised to get back to me within 1 hour with a solution to the problem. He never did. On Tuesday, 1/26, I asked to talk to the owners of the company and was referred to Michael and Randy. I contacted Randy and explained the issue. He promised to get back to me with a resolution within the hour, however, I never heard from him. When I tried to call him again, he hung up on me or shifted me to voicemail. I was able to talk with Shawn again on 1/28/16 and he stated that he reviewed the tapes of our conversation and agreed that a mistake had been made. I asked for Liberty Auto Transport to credit my credit card $200 to pay for the difference and Shawn said that he would discuss it with the owners and get back to me as soon as possible. He never did. On Friday, 1/29/16, I was called by Valerie in Billing and was offered a credit of $50. I originally did not accept this offer, however, I realized that this company was immoral and I should accept whatever was offered. I accepted the offer later in the day on 1/29/16. I still have not received the $50 credit and now my calls are not being answered at all. I feel that I have been badly treated by this company and have been the victim of a "bait and switch" scam.
