Refused to cover damage

Robert Submitted this review about L&K Auto Transport
Review made Live: 11/21/2006 10:07:00 AM
Many items were stolen from my Jeep, including the owners manual ($150 to replace) and an original repair manual. Also the windshield was cracked, I didn't notice because the vehicle was delivered 8 miles from where it was supossed to be and it was after midnight and in a dark parking lot. The company has changed hands but it is still the same people who didn't take responsibility for the damage that was caused.

Company Response
Jeff James from L&K Auto Transport Submitted this response.
Response Date: 1/14/2007 4:13:00 PM
The truth: This customer waits 8 days before he files a complaint with L & K Auto about anything missing from his vehicle and damage to the vehicle. Many items stolen, the drivers who delivered his vehicle have worked for this company for over 5 years this is the first complaint about them stealing anything, they are good hard-working drivers and didnt steal anything from this jeep, something could have come from the highway and cracked his windshield but why wait 8 days to report it after you signed off on the inspection. This customer was told by the drivers they would deliver the vehicle the next day because it was going to be late when they were going to be in his area, he told them it didnt matter and PICKED the SITE for them to meet and deliver the vehicle, the drivers told him they would deliver the next day, HE WAS THE ONE who wanted delivery late at night. After a very bad accident that paralized the previous owner the company has been sold and its not the same people, He needs to get his facts straight before he gets on this web site and gives L&K Auto Transport a bad review.