Review Report Review
Good Honest Transport Service

TN Submitted this review about Kwik Trans Inc.
Review made Live: 2/5/2018 5:14:00 PM
My first time using a transport service. I was in search of an enclosed transport for my vehicle. After reading so many horror stories on bad transport deliveries, I wanted to make sure I did my research. My vehicle was still a few days away from dealer availability and come to find the pickup location wasn't on an ideal route for most transporters especially where enclosed trailers are harder to come by. So it was an endless search of going through reviews and user feedback, then narrowing it to a short list of vendors before I decided with a broker Haul Away Logistics (HAL). Kwik Trans Inc picked up my shipping bid on a Tuesday.

Wednesday morning the dealership was contacted by the transport driver, Victor, who indicated his truck broke down en route. The situation was slowly unraveling before me. I notified Riley and she quickly got to work on locating another transporter asap. But once again, this may take some more time yet again and may push back the scheduled pickup. An hour later Victor called to indicate he fixed the problem (loose engine electrical wire) and was still able to make the pickup if I wanted him to. He explained problem is solved but when these issues happen it can be fixed. Most people would have ran away in a situation where the truck breaks down before it even arrived, a clear sign of red flags there, but I had to weigh my options and given the time crunch, it may be days before the next driver can get picked up. Also I felt Victor was being honest and at least notified me of his issue before the pickup happened. So I rolled the dice and agreed on the pickup for Wednesday before noon with a delivery estimate on Saturday/Sunday.

Thursday night, I get a call from Victor stating he is running ahead of schedule and should arrive a day early on Friday evening! Friday morning he calls again and stated he will actually arrive at 3pm in which he parked just outside my neighborhood. I walked out to greet him and while he was unloading the vehicle from the enclosed trailer. We did a check on the vehicle and everything was perfect.

So overall, the experience started off a bit stressful but in the end the vehicle made it on time (from pickup) to it's destination. So I would recommend using Kwik Trans Inc again in the future.
Shipment Details
Origin:
Virginia Beach, Virginia 23452
Pickup:
Late
Destination:
Pearland, Texas 77584
Delivery:
Early
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
158452-TX
Quote or Order Cost:
$1250