Review Report Review
Mary saved us from a disaster.

Jim Dodds Submitted this review about King of the Road Transport Inc.
Review made Live: 8/25/2011 11:53:00 PM
My wife and I were moving our Yukon from California to Utah so we went to the internet to find a trucking company. We were about to pick Mary's King of the Road Transport Services when we were bait and hooked by Nationwide something or other saying he could have someone pick up the car that day and have it to us in a day. That never did happen. Our gut told us that we should have gone with Mary, but felt we were in and decided to let it ride. The morning the driver was supposed to pick up the car, we waited and waited and waited. When we finally got a hold of the driver, he said he was on his way over there to get it. It was after 5:00 in the evening. This is where it gets really bizarre. The dealership where we had purchased the vehicle asked the driver for his ID so the driver showed an ID not a drivers license. They explained that they needed a drivers license so he went out to the truck to get his license. He returned with a photo copy of a license. When he was told that the real license card was needed, the driver went crazy mad. After a lot of phone calls to us and we to the broker and the broker to the driver, we finally got the play by play from the dealership as the driver drove away without our vehicle. That was fine with us. The guy didn't have a license and he is delivering vehicles for a living. Up to this point it had been extremely difficult to work with the broker from this Nationwide company because he would never communicate with us and I wasn't very impressed with how he treated my wife on the phone. Once the craziness ended the broker called us in a different tone of voice and said, "I need to give your deposit back." Music to our ears. In the end we laughed about the whole situation. We immediately called Mary and explained everything that just happened and we couldn't have had a more opposite experience. Mary did a professional job of taking care of us. She made sure that we were well taken care of and informed through the whole process. She walked us through the whole way till we received our vehicle. We are so grateful to Mary for helping out and going the extra mile and treating us like her most important customers. I would venture to guess that she treats all of her customers that way. By the way, the actual drivers company was called Worldwide Auto Transport and the drivers name is Haider. Steer clear everyone. Mary will take care of you.
Shipment Details
Origin State:
California
Pickup:
On Time
Destination State:
Utah
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
2450-TZ
Quote or Order Cost:
$550