Review Report Review
Awful communication

Philip Fontana Submitted this review about Intercity Lines Inc.
Review made Live: 11/23/2005 5:26:00 PM
I chose Intercity because of good reviews posted hear and elsewhere.
I especially liked the fact they seemed to have very good relationships with the drivers. Afterall, they're the ones doing the work.

It took close to 7 weeks to get the car picked up. But that wasn't an issue with me because the car's for summer only.

Communication was awful. Calls and emails went unanswered repeatedly. Finally, Intercity suggested I call them every week until my car was picked up.

Apparently Intercity won't/can't tell their customers after the pickup is scheduled. Bizarre. How long does and email take to let someone know?

The driver finally called the person I purchased the car from. Good idea, since most people work during the day.

Intercity never called me at all, nor did they email me for four weeks prior to or one week after the delivery!

The only "communication" I've received for the past 5 weeks was a charge on my cc.

Be prepared to initiate all communications with Intercity, regardless of timeframe.

Phil
Shipment Details
Origin State:
Wisconsin
Pickup:
Not Provided
Destination State:
Washington
Delivery:
Not Provided
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
52744
Quote or Order Cost:
$1707