Let me address some of the things Debbie brought up. 1) Mrs. Plott contacted us via our online chat and asked for a quote to move the car and was in a rush. I advised her that typically it can take a week to get a car picked up. She wanted it in Florida from Houston within 2-3 days. Which is very unlikely. Things just don't move that fast. I told her I'd look and not 15 minutes later I had a carrier that could pick it up. This is WAY over and above what normally happens in shipping cars. She was in a rush and said open was ok, while I advised an enclosed carrier for such a car. But the dealer had give her the run around and dropped the ball on shipping it. 2) We dispatched it to a carrier who called the dealer later that day and was told the car had already been shipped and that they didn't need them to pick it up. So the driver went on his way and evidently in the mean time communicated with Mrs. Plott more to find out what had happened. 3) I get an email and voicemail at 8am on Thursday while at the doctor's office with my 6 month old that it wasn't picked up. I called the carrier from the doc office and found out what had happened and told them it was still available and she told me she had another truck coming to Houston later that day. I also emailed Mrs. Plotts to let her know what had happened. The driver made his way to the dealer and due to traffic issues in Houston that day picked it up around 5pm. The dealer even admitted to me that they screwed up in not allowing the first driver to take the car. 4) I received an email that the car hadn't arrived Saturday morning, which I wasn't surprised as it wasn't picked up until late Thursday due to the dealer delaying things. I didn't expect it to arrive until Monday. I tried numerous times on Saturday to reach the carrier via phone or email and got no reply. So I could not give any updates as I could not make contact with the carrier. I tried up until about 5pm to reach them to no avail. 5)As far as any accident, I am not aware of what happened but accidents do happen and no one can control that. It sounds like to me in an attempt to get the car to Mrs. Plotts as quickly as they could they grabbed a local 1 car hauler to finish the move. I will admit that I am appalled if they used an unlicensed truck without regulation ramps. I will speak to them about this and will give them a negative rating for this. This is unacceptable. But again I don't have control over what a carrier does and again when an accident occurs they are just trying to fulfill the order for their customers. 6) Rock chips and windshield damage is a side effect sometimes of open carriers. This is why I advised an enclosed carrier. 7) Your comment about their English is uncalled for and out of line. This is America where we don't have an official language. People are allowed to speak whatever language they want in our country. And the fact of the matter is without the foreign decent drivers there would hardly be any car carriers because most Americans are too lazy to do the work they have to do and put up with for the measily amount of money they make. All and all the car was picked up and delivered within 48 hours which is outstanding and very rare. And no we don't answer phones on the weekend but do answer emails and respond to voicemails as needed.