Company Response Review Report Review
Over A Barrell

Joe Golson Submitted this review about High End Transport Inc.
Review made Live: 4/12/2008 10:10:00 AM
The overall service was good. However, I was over a barrell and needed to get the vehicle shipped. High-end charged originally told me the price would be $850 and that a truck was expected in Florida on Monday. I told them that I needed to cancel my order with another carrier and I'd call back. I canceled the order, but when I called back, I was told that the price would be $1100. I was told that this was the busiest time of the year and that the price had gone up. I'm sure that this was the busiest time of the year, but it seems strange that the price went up after I had been quoted a different price, and after I canceled the other order. The vehicle was picked up and delivered on time, but I'm left wondering, "was I had"?
Shipment Details
Origin State:
Florida
Pickup:
On Time
Destination State:
Pennsylvania
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
10720-TC
Quote or Order Cost:
$1100

Company Response
Melissa Carbonell from High End Transport Inc. Submitted this response.
Response Date: 6/24/2008 11:20:00 AM
Sorry to hear that you feel we were waiting for you to cancel and order and then proceed with us. We would never do that intentionally, we want our customers to be happy and write happy reviews. I believe your order was with another carrier that did not pick up the car after 2 weeks. In those 2 weeks snowbird season hit and we just try to tell you the truth. If the car isn't going to move at $850 we would rather not take the deal. We have no interest in keeping people's deposits. We only get paid when we dispatch cars. So we told you the truth, moved the car and did a good job, it's unfortunate that we have to get burned for being honest. We make the same amount of money whether you pay $850 or $1100 we just want to get your car picked up.