Company Response
Heartland Trucking from
Heartland Trucking Submitted this response.
Response Date: 2/3/2014 1:58:00 PM
Mr. Fleege,
Firstly, you are well aware that it was not appreciated that you posted a bad review even before the vehicle was scheduled to be picked up. John Anthony made a simple human error by clicking "Shipper Invoice" instead of "COD" on the actual dispatch sheet, which caused our Billing Dept Manager, Stacey Bell, to fall under the impression that we were in fact relaying the funds to the driver.
Secondly, the very moment you brought this to our attention, the matter was quickly resolved within hours. I feel it entirely unfair and inappropriate that you bad-mouth our company since you will not find ONE review stating anything that have you stated. You were picked up and delivered WITHOUT a bump up in price.
Lastly, I stand verily proud, and always will, that my tight ship shall never even so much as resemble my competition. We are honest, we ship our orders, and we always come through.
For future reference and regard, a wise customer once said to me "You can please the masses, but you can't please the asses"...
Please excuse the language as it is a quote and not a direct and unique statement.
- MGMT
The only disability in life is a bad attitude - Scott Hamilton