I am completely amazed by the fact that because I invite the public to review my work, and therefore hold myself to a higher standard, that I am a target for frustrated clients who are actually upset at someone totally different. Arielle is a return customer that had an unfortunate accident happen during her transport. While our carrier, Hill Road was stopped at a fueling station, an unknown commercial vehicle backed into the car carrier and damaged the trunk portion of Arielles car which was positioned on the end space. The driver called police immediately who came and took a damage report and notified me. At my request the owner of Hill Road took photos of the damage and emailed them to me so I could assess the situation and also forward them on to Arielle. I assisted her in every way possible from the original phone calls to her family members to pulling all insurance and filing the claims with her, to speaking with the adjuster on her behalf even though they really were not supposed to speak with me. I am so shocked that after all I did to help that she now files a review against me because it took two months to fulfill the claim Arielle is upset that the insurance company of the other vehicle moved at its own pace I have no control over this. Does anyone, when it comes to insurance companies? I really empathize with her situation but as she stated herself we were not at fault and did all we could to help until we reached a point where the communication was between Arielle and the adjuster only. A settlement was reached and a check was received by Arielle , unfortunately she is looking for a complete and full refund from the carrier as well as her settlement proceeds and the carrier was not at fault so they have refused . I continue to invite the public to review my business daily and I will continue to do the best job I can.