Dear Valued Customer, I want to begin my apologizing for the inconvenience that our carrier may have caused. Our company is indeed considered a carrier and a broker- therefore, we do have our own trucks and we also have contracted carriers that we work through for certain routes. As proof, we will be uploading pictures of our trucks immediately. As far as the claim for the delivery turnaround, it is unfortunately incorrect because all of our transit dates are estimated. This information is clearly printed on the contract that you agreed to when signing on with our company. Furthermore, I want to state the fact that we do not tow vehicles via tow trucks, regardless of make or model. The reason that we were cornered into proceeding with this method of delivery is because you insisted that the vehicle be delivered the day that our truck was experiencing some mechanical difficulties. Once again, our dates are estimated and we never guarantee delivery dates- however, because we always do everything possible to make our customers happy, we agreed to deliver your vehicle on your preferred date with a tow truck. I understand that you are frustrated with the fact that the vehicle may have been towed to you but if you had been patient and waited until the following morning, we would have delivered it to you with a standard truck. Unfortunately, as much as I would like to resolve this issue by processing a refund, my management team did not approve it because of the terms and conditions you agreed to in our contract. By all means, the language on the contract does not mention the method of transportation that will be used to move your vehicle from point A to point B. The carrier we had contracted out to, Pro Transport LLC. is who you chose to deal with directly when requesting delivery and you agreed to their personal terms and conditions verbally. Had you waited a single extra night, we would have professionally delivered the vehicle to you with our truck. The facts are that you chose to go with an open transport and are unsatisfied with the dirty condition of your vehicle- however, it is impossible to keep a vehicle clean when transporting it via an open trailer. Although Global Auto Transportation takes no responsibility for this, the tow truck that was delivering to you had the courtesy to provide you with a $50 discount for the inconvenience and the dirty condition of the vehicle. I feel that both the carrier and our company have fulfilled your requests to the best of our abilities for this transportation and I sincerely apologize that your extreme standards were not sufficiently satisfied or met. Although we have done all that we could to keep you happy, I will also apply a $200 credit on your account with our company for any future transportation necessities you may have. Once more, I thank you for your business and appreciate you understanding how careful and sincerely we deal with our customers and their vehicles. Thank you and we look forward to servicing you in the near future.