Company Response
David Pein from
Get it Done Transportation Submitted this response.
Response Date: 10/23/2018 6:44:00 PM
Travis, reading your review is challenging because i know this isnt how it went down. In logistics we never guaranteed a specific date we always have a 24hr window for pick up with plenty of communication- each order is given the driver name, number and insurance so you know who is coming. We only use driver rated 98% or better with premium insurance and 5yrs driving experience or more. The driver called you late friday to tell you he wanted to load the car he was running a tad a head of schedule YOU refused stating I contracted for tomorrow thats when you'll get it, the driver then told you ok I wil be there by 8am you told him this was to early. At this point the driver just canceled the load and asked me to try and locate aother driver for you. With such short notice I couldnt find another driver to load in less then 12hrs like you demanded. In summary we had the driver assigned, you refused to let him pick up 12hrs early then you wanted then when he said ok first thing in the morning you told him it was to early. I am sorry it didnt work out nothing more I want to make sure each customer is 100% satisfied and we did not do that with your order. I will look at all things considered and try and always get better. We do have 100's of positive reviews all over the net which proves this is not common and our success rate for happy clients is extremely high. to any potential client we also have 1000's of references upon request from any state to share their experience with you. Dave Pein 888-325-1800