driver/ and company

matthew craig Submitted this review about Get it Done Transportation
Review made Live: 2/11/2013 3:48:00 PM


This process seemed very good until the driver arrived, I was actually scared bc of then numerous calls he made to me saying he was in my street with the car and yet he was nowhere to be seen. THEN after what seemed unreal I saw my car being driven down my street, I was talking on the cell phone with him and he said im in my truck and on your street,. NOT !
Then he appeared. His appearance was robbery-type-man looking and I asked him for paper work and he took the cash and literally ran away saying he would be right back with paper work that was iin his truck BUT never showed up . Scarring the hell out of me. the car seemed ok but he apologized for all the oil and grease that was on the car,...

Company Response
David Pein from Get it Done Transportation Submitted this response.
Response Date: 2/11/2013 10:19:00 PM
Hi Matt, Initially we were not sure how this transport deserved 0 Stars, your car was picked up and hauled on our carrier from FL - TX in 2 days, undamaged at the exact cost you were quoted. After reading this we contacted Matt and did send him a $100 check for detailing of his vehicle, and for the awkwardness he felt from the driver. We also clarified that the driver only drove his vehicle down the street because of the low clearance of the trees, he did not want to damage the top loaded vehicles with branches, and he was dressed in long clothes because it was below 50 degrees. Transporting over 700 cars a month, with OVER 600 5 star reviews and less then 9 TOTAL negative reviews (which NON of our 0 star reviews are ever about change of price or unresolved damages). I think it shows/proves we are with our clients throughout the entire transport even after the car is delivered. Also, Get it Done GUARANTEES our rate, and stand behind the customer 100% ALWAYS! Dave Pein 954-688-9190