After doing a great deal of research on carriers, we put in an order with G&L. Unfortunately, we wound up cancelling the order and going with another carrier who was able to provide us with solid information and reliable service. Fred at G&L is very personable on the phone and likes to chat your ear off. Unfortunately, our email communication was full of errors and ambigious. The intial confirmation email had confused the desired delivery date with the desired pick-up date. When I emailed Fred back about that, the response was very unclear. A phone call to Fred seemed to clear up the situation, but a follow-up conversation got us back to the same point of confusion. In talking with Fred, it became clear that he isn't very well integrated into the electronic era. He commented more than once that he runs his business "on little scraps of paper." We got down to 3 business days before the desired pick-up window and Fred did not have a driver for us. He had quoted us $925 for the move, which was $150 below the next lowest quote. We thought this would be OK, but in the end it was a low-ball bid that no driver would touch given today's gas prices. What we did not know at the time, but found out later, is that in the background Fred was raising the amount he was offering to drivers until he was finally willing to pay the full $925 to a driver and keep nothing for himself. While that is nice in one regard, it really isn't nice since it doesn't leave any money for the work that G&L was supposed to be doing. When we went with another company, at a higher price, we had no problem getting a driver assigned who would pick up the car on our tight schedule. In talking with Fred at the end, I could not seem to communicate to him that moving the car was important, but that we needed solid, reliable, timely, and accurate information just as much as we needed a solid, reliable, timely, and safe vehicle transport. We were willing to pay a little more for someone who could provide that communication. I do think Fred is a nice guy, but the lack of good communication and the low ball bid left us with no choice but to go with another carrier.
