Contracted Frieghtrunner logistics inc to transport my Infiniti JX35 from OH to AZ for me in early march. I made a down payment of $200.00 which is fully refundable even if I change my mind about the shipment according to the terms of the contract. Frieghtrunner Logistics Inc could not provide me with a tow truck for over a month so I decided to fly to OH and drive the car myself. Ron Reeves, the general manager of Frieghtrunner logistics promised that per the terms of the contract, I should see my refund in 15 business days. After the 15 business days, I did not receive my refund, I contacted Mr. Reeves by phone and email, and he promised that I should see it the next day, nothing happened. They are ignoring my phone calls and emails now. I have made a complaint to BBB awaiting their response. It has been a terrible experience with these guys, please find a more reliable company to move your vehicle. Don't fall for the 3 good reviews, that fooled me into giving them my $200.00. The company's credibility is really questionable.
Shipment Details
Origin State:
Ohio
Pickup:
Never
Destination State:
Arizona
Delivery:
Never
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
86621
Quote or Order Cost:
$800
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