Review Report Review
Terrible experience with carrier

Dina Terrell Submitted this review about Freight Center
Review made Live: 9/27/2014 8:39:00 AM
Carrier wasn't able to deliver engine for whatever reason. The carrier's terminal wouldn't release the engine to the customer, even though they had proper paperwork proving they're the customer it was supposed to be delivered to. After a week, and several emails and phone calls, Shannon was able to provide the carrier with the authorization, and the customer was able to pick up his engine. The carrier kept sending everyone in circles, and she sent the authorization twice.

I will never use that carrier again, but I will continue to use freight center.
Shipment Details
Origin State:
Michigan
Pickup:
On Time
Destination State:
Florida
Delivery:
Late
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
Pick A Part
Quote or Order Cost:
$177