Review Report Review
Horrible

Rebecca Submitted this review about Fox Auto Transport
Review made Live: 11/21/2010 9:53:00 PM
I booked with Fox Auto and agreed to $905. Fox Auto shipping hired Q Express to ship my car. I paid $200 deposit when booking with Fox auto. My car was available for pick on Friday. Fox Auto emailed me that the car would be picked up on Sunday and the balance of $705 would be paid in cash when car arrives in CA. I was already in CA so I had my Sister help with the car hand off. She waited all day Sunday without an word from either company. I called Q Express driver assigned to my pick up at 7pm. He says he is not picking up my car but another driver is. He gives me his number. I call second driver, he doesnt know what Im talking about. Never heard of the town where the pick was suppose to be. No info on my car. He says he will call me back in one hour after talking to dispatch. No call back after 2 hours. I call back and he is confused on who I was. He says not sure if he is coming tonight to pick up car and will call back. Calls back 1/2 hour later and says he will pick up car Monday between 12- 1pm. When he arrives, he makes my brother-in-law drive the car and meet him at the truck, very difficult to understand and rushes him.

Car arrives on following Sat at 7:30pm. Earlier in the day I receive a call informing me about the arrive and that $705 in cash is due. I have to walk a block to meet them to unload the car. Driver gives me two invoices, one with someone elses info from Rhode Island and my car damage info. second is my info half filled out. Each invoice has a different payment amount due. Both not correct. One was $850 and other $805. The driver tells me I owe $850 in cash. Its now dark out in the middle of downtown Los Angeles, they tell me they will not release my car without the money and I should walk and find an ATM while carrying around my $705 in cash. They said they will load car back on truck and come back Sunday to collect my money. Driver is difficult to understand when speaking English. All offices are closed so I cannot contact anyone. I show him my email with the original price of $905-200 for deposit= 705. He says I owe $100 for overweight car. I had linen and towels in my trunk and I checked with Fox auto before I packed my car. Finally while in tears, they agreed to let me walk back to my place and get a check for $100. And then I got my car. It was horrible! DO NOT USE EITHER COMPANY!
Shipment Details
Origin State:
Massachusetts
Pickup:
Late
Destination State:
California
Delivery:
On Time
Customer Service
Honesty:
Knowlegeable:
Promptness:
Customer Service:
Review Details
Quote or Order Id:
239415-th
Quote or Order Cost:
$905